This Refund & Cancellation Policy applies to purchases from Stockyard Social LLC (“Stockyard Social”) made on stockyardsocial.com or in the My Stockyard App, including Pack Pass Memberships, the Perk Partner Launch Package and Featured Perk Partner plans.
1. Pack Pass Memberships: 14-Day Cancellation
Benefit Use Clarification. A benefit is used when actually redeemed, delivered, consumed, or attended, including entry during a soft opening, redemption of a digital credit, or receipt of physical merchandise. Merely creating an RSVP or selecting an unfulfilled benefit does not by itself constitute use; a reservation becomes a used benefit only if its disclosed cancellation cutoff has passed or the reserved service has been provided.
A Purchaser may cancel a Membership within 14 calendar days of the first payment for a full refund of all amounts paid, provided that no Membership benefit has been used. A benefit is used if, for example, a cooler or welcome fill has been claimed, Stockyard Credit or Pack Points have been redeemed, a guest pass or complimentary visit has been used, or any member of the Pack has checked in at the Gate or attended an event as a member.
The following do not count as using a benefit: creating a Stockyard ID or account, inviting adults to the Pack, registering dogs or uploading records, signing a release, choosing (but not receiving) a welcome fill, and receiving emails or notifications.
2. After 14 Days
After the 14-day period, Membership payments are nonrefundable except where required by law, where Stockyard Social cancels the program, or as stated in the Membership & Presale Agreement.
3. 50% Payment Option
If the Purchaser selected the 50% payment option, the remaining balance is due within 30 days of the first payment. If the balance is not received when due, Stockyard Social may cancel the Membership after notice to the Purchaser by email. The first payment is subject to the same cancellation terms as a payment in full.
4. Opening Dates
Temporary Closure and Extended Delay. Temporary operational closures do not ordinarily create a prorated refund. Extended campus-wide closures and extended presale delays are addressed in the Membership & Presale Agreement; mandatory statutory remedies are unaffected.
A change to an opening date, to the date public access begins, or to the availability of a specific space or experience does not cancel a Membership. If Stockyard Social determines that the Campus will not open, Purchasers will receive the remedies described in the Membership & Presale Agreement and required by law.
5. Perk Partner Launch Package
The Perk Partner Launch Package is a one-time service purchase paid in full. A business may cancel within 14 calendar days of payment for a full refund if Stockyard Social has not begun onboarding or launch work. After work has begun, the Launch Package is nonrefundable except where required by law.
6. Featured Perk Partner Plans
Featured Perk Partner plans, when offered, are billed monthly in advance. A business may cancel at any time, effective at the end of the current billing period. Fees already billed are nonrefundable except where required by law.
7. Events, Reservations and Other Purchases
Cancellation terms for ticketed events, reservations, cabanas, retail products and other purchases are shown at the time of purchase. If none are shown, the purchase may be cancelled for a full refund until 48 hours before the scheduled start of the event or reservation, and retail products may be returned unopened within 14 days of purchase.
8. Cancellation by Stockyard Social
If Stockyard Social cancels an event, reservation or service you purchased, you will receive a full refund of the amount paid for it or, at your option, a credit of equal value where offered.
9. How to Request a Refund
Send requests to hello@stockyardsocial.com from the email address used for the purchase, including the purchaser’s name, purchase date and transaction details. Approved refunds are issued to the original payment method where possible. Processing times depend on the payment processor and the purchaser’s bank.
10. Disputes and Chargebacks
Good-Faith Disputes. No flat administrative chargeback penalty applies. Where legally permissible and consistent with processor rules, Stockyard Social may seek recovery of actual, documented costs caused by a knowingly improper chargeback. Access or associated benefits may be temporarily suspended while a payment reversal is investigated, with notice and an opportunity to resolve the issue.
Please contact us before filing a payment dispute so we can resolve the issue. Benefits associated with a purchase that is refunded, reversed or charged back are cancelled, and related Pack Points and credits are reversed.
11. Contact
Stockyard Social LLC, 415 E. Remington Street, Garden City, Idaho 83714. Email: hello@stockyardsocial.com.